We believe that any BPO firm that does not have near shore coupled with offshore delivery is not in the best position to fully maximize customer value. They are limited on the flexibility of deal structure and delivery capability, resulting often in minimal ROI.

In 2004 we added Bombay delivery capability to our model to supplement our already powerful eSupport Solution Suite. We allow customers the choice of mixing the distribution of transactions across all delivery centers or one center, to enable a solution underpinned by the quality and financial model that best suits their business needs.