Technology organizations today are doing more with less resources than ever before. CIO's and CFO's have reduced cost of delivery dramatically over the years primarily due to market conditions. The approval process to introduce new resources to an organization remains complex. The objective is to foster more innovative and creative ways to address increased volumes of workload.

The question on everyone's mind is how do they scale their own business without increasing costs.

Often this is addressed by introducing third parties that have innovative solutions and technology to assist with cost reductions, containment and predictable scaling of cost as the organization itself grows; i.e. How many more users can the I.T. organization support before service, morale, and the overall business is compromised?

This is one of many questions we have answered for our customers. Our innovative solutions allow customers to drive greater global and centralized visibility into the I.T. organization's staffing and workload to enable better business decisions.

No organization is able to manage what they do not know about. I.T. resource is generally the highest percentage of cost within the I.T. budget and it is frequently one of the most difficult areas to quantify and control.

When engaging in a Millennium Care BPO model, whether you secure use of our technology on an ASP basis or turnkey technology with our global resource base, you benefit from:

1. Increased visibility into transactions and accompanying effort to process that transaction at a detailed level (Incidents, Problems, Changes etc.)
2. Increased control of the service chain leveraging powerful workflow and automation, quickly and easily accessed globally via the world-wide-web through our hosting center in Toronto.
3. Increased accountability as to who is doing what, what effort and related costs are associated with the management of one process (incident) vs. another (problem), and where can more efficiencies be found. The objective is to reduce live touch points to allow I.T. resources to spend more time on more valuable I.T. transactions.
4. Increased auditability and predictability in process management. The tool manages the people that manage the technology. Processes are pre-defined and followed consistently each time because the rules are automated and reside in I-Care™.
5. Dramatically reduced Tier 1 handling costs and Tier 2 resolution costs.

Our rapid startup programs assure we drive the benefits to our clients as quickly as possible. Our innovative pricing models assure we are compensated on a 'fee per value provided' basis.

Our models scale from 50 user to 50,000 user environments across many service desk models (SMB to Enterprise).

Typically we see clients under 1,000 seats most interested in incident management. Change is not pervasive and can be controlled through simple processes. This results in true 'pure Help Desk' delivery. Clients with over 1,000 seats, drive the requirement for centralization of more processes, particularly Move, Add and Change processes generally also run through the Help Desk in these markets. Finally, the Enterprise Market, which equates to everything above 3,000 seats is typically in need of full 'Service Desk' capability: the overall centralized control point for transaction handling.

We offer modules within I-Care™ that allow customers to bolt-on features that suit their needs and as they grow, I-Care™ add-on's grow with them with greater capability and functionality available year over year.