We allow you to out-task without losing control. Through our web technologies you have greater control over service delivery and cost of delivery than ever before!

Our LIVE AGENT capability spans the world and is available in multiple languages, in unique service levels and operating hours. Your organization has the power to determine whether a full out-tasking model is best or a hybrid model suits your needs. With guaranteed resolutions rates, rapid setup and full tier 2,3 management, underpinned by I-Care™, we deliver much greater I.T. value than other Tier 1 outsourcing organizations.

You also have the power to control how many calls and what type of calls go offshore vs. near shore. This approach balances risk with reward; fine tuning the ratios over time maximizes your ROI!

One of the greatest byproducts of our transition to LIVE support is a full mapping of accountability within your I.T. organization. This is leveraged by our tool to manage the people that manage the technology.

Please click our Business Process Outsourcing and Services link or contact one of our Business Development people via contact us to learn more.