More than 50% of our LIVE calls come from customers requiring proprietary application support. Examples include SAP (customized for their environment), Peoplesoft and other in-house applications (shipping applications, time sheet applications, etc. etc.). Our support can be required for peaks in volume, such as when the environment is being deployed, with the service being scaled back to a maintenance model afterwards.

Regardless of your applications, we can help. Over the last seven years we have provided support on a wide variety of unique applications. This offering can divert calls away from valuable internal resources that should focus on more strategic work.

Additional and typical structures include:

• Anything goes;
• Support of custom and proprietary applications represents >50% of our live support revenue and we support custom apps for virtually all of our customers;
• We utilize a proven, standard methodology for ramping up to support these applications. We will work with the customer for training, training materials and remote access to the applications, if required (e.g. VPN into customer network).
• Over 50% of our LIVE calls result in a proprietary application being supported, I.e. SAP, Peoplesoft, customer developed apps, eBilling and web services