Our BPES suite of products goes hand in hand with our out-tasking offerings. We recognize that when out-tasking certain Tier 1 functions we have a responsibility to provide value beyond Tier 1. A healthy portion of service requests are still being addressed by Tier 2,3 and beyond.

To that end, our innovative technology allows us to reach out on your behalf and manage the people that manage the technology, beyond a simple support call. There are very few products driving towards quantification of TCO from the perspective of where the operational cost is really being allocated. Over 80% of TCO is management of the technology while it exists in a given environment.

• How does an organization quantify in real terms, not 'allocation formulae' how resource time and effort is being allocated on a location-by-location and operating unit- by-operating unit basis?
• How does an organization instill more central controls without impairing business unit need for flexibility in their specific processes?
• How does an organization clearly ascertain, excluding Time Sheets, where the resource is being expended?
• How does an organization know the total cost of process facilitation as an overhead to executing a specific process (i.e. change management - there is cost 'x' to facilitate the process and cost 'y' to actually execute a specific change request from start to finish')?

Ensuring the alignment between IT operations and overall business goals and objectives has traditionally been the mandate of the CIO. Today's marketplace demands that the IT:Business alignment be subject to more than just executive level oversight. The entire enterprise has to understand how technology supports and facilitates mission critical solutions towards a customer centric goal.

Business Process Enabling Software ("BPES") supports a dynamic IT management strategy. It enables organizations to effectively align IT resources with business objectives.

By implementing BPES solutions, organizations can be assured that their IT systems and support services meet and exceed the changing needs of the enterprise. Some of the resulting benefits are:

• Faster, comprehensive and consistent levels of service;
• The ability to take advantage of all available revenue opportunities; and
• The lowering of the total cost of service;

To summarize, BPES, in conjunction with process design, can provide for end users:

• Alignment of IT investments with strategic business initiatives;
• The mapping of service level objectives with delivery of business services rather than just IT services;
• Allocation of IT resources to meet evolving business demands;
• Quantification of IT resource load and scalability constraints
• Greater productivity and less frustration

The IT organization can realize:

• Prioritize IT resources to focus on the most critical business requirements;
• Improve user satisfaction through proactive service management;
• Shorten resolution times through proactive problem management;
• Improve IT planning and budgeting through performance monitoring, historical and trend analysis;
• Reduce the level of activity at the help desk thus reducing costs.

Why choose I-Care™ as your BPES?

Many enterprises attempt to complete BPE by analyzing and monitoring every individual component in an existing IT environment. These solutions can provide detailed reporting around performance and service levels. Unfortunately, they fail to provide the overall vision and integration necessary to maximize the entire IT organization, including external service providers.

A key enabler of BPE, MCare's IT Service Management Software is a fully integrated, ITIL-compatible solution that automates key internal and external processes to help customers achieve alignment.

Millennium Care has adopted an add-on strategy, which allows customers to build from base I-Care™ functionality to adopt those components, which will add the most value to their business and support their BPE objectives, without increasing the cost per 'base transaction', therefore driving much lower 'eInfrastructure Total Cost of Ownership' than typical market competitors - and accelerating the value beyond paper ROI.