Millennium Care Inc., is a Canadian based, global Help Desk Out-tasking organization, with delivery centers in Toronto Ontario, Summerside PEI and Bombay India.

We serve over 200,000 I.T. activities per month originating in 80 countries worldwide with over 25,000 logins per month from end users and I.T. workers around the world. These activities include a substantial range of ITIL based process tasks, including Incident, Problem and Change.

Our unique model brings to bear proprietary service management software I-Care™, currently in version 4.11 production. I-Care™ extensively automates ‘low value’ live touch points between Tier 1 agents working in your or our help desk. These touch points typically result in 2-3 minutes of additional Live agent time between users, escalation points and assignees of incidents (Tier 2,3) resulting in extra cost because of inefficient data exchange via ‘live’ person.

Underpinned by leading internet technology, our ASP Delivery model, and pervasive pull-through of I-Care™ ID’s, we are able to consistently drop customer operating costs by at least 25% for ‘same’ service/help desk services, and often results are much higher. The extent of cost savings is truly dependant on our customer culture. The more the I.T. Organization can drive users and their own IT workers to leverage I-Care™ roles via the web, the more profound the cost reductions are over time.

Complex workflow, and automation ensure service levels are met consistently, without compromising user satisfaction, and I.T. Worker effectiveness.

Couple this technology with Near Shore (Canada) and Offshore (India) delivery centers, and reap the rewards of an extremely low cost, high value service offering that will provide you with more visibility into your I.T. Workers load, and total cost of service across the entire service chain!

A high percentage of our LIVE call work is proprietary in nature. This means that many accounts leverage our teams and technology to support custom ‘in-house’ applications, our customized 3rd party applications like SAP, Peoplesoft, Onyx (CRM) and many others. Millennium Care has been very successful in building teams within a master account structure to provide ‘resolution’ value in these areas. Coupled with our comprehensive automation technology and high value relationships are born.

Millennium Care solutions are highly flexible, powerful and robust enabling customers to reap the benefits they choose. I-Care™ can equip your existing help desk and I.T. Organization with the powerful tools that have generated success in our model, and we are standing buy to also supplement your resourcing with our LIVE agents as required!